Help
FAQs
Quick answers about our products, orders and business services.
Products
Where can I find ingredients and allergen information?
Each product page lists ingredients and allergens. Always check the package label for the most current information.
Orders & shipping
How is my payment handled?
Checkout happens on Shopify’s secure checkout. Your card details go to the payment processor; we never see or store your full card number.
How can I track my order?
Use the link in your order confirmation email to see your order status and tracking. If you have an account, your orders are listed there too.
Can I change or cancel an order?
Please contact us as soon as possible with your order number and we will do our best to help.
For businesses
Do you supply restaurants and foodservice kitchens?
Yes. Tell us about your kitchen and volume on the Foodservice & Bulk page and we will follow up.
Can you help develop a private label product?
Yes. Our chefs work one to one on private label development, recipe reformulation, menu development and kitchen process. Start on the Consulting page.
Can I request samples?
Professional kitchens can request samples through the foodservice inquiry form. Each request is reviewed by our team.
Still have a question?
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